First red flag started when I used my business account to receive payments and didn't receive anyv crypto in my receiver address from same wallet still it's on hold for settlement(Even reached minimum settlement which is set at 20$ USD). The documentation is already a bang average one and not upto standards I wanted. I just went through an integration POC using node js bitpay sdk. I need for this to be resolved and my funds returned.īitpay is a scam and they can't even hide it At this point if no solution is reached, I think I shall have to seek legal representation as I feel cheated and defeated. I requested to speak with a manager and was told that managers do not answer to phone calls, only phone agents do and they will relay my concern and escalate it. DO NOT USE BITPAY!! THEY ARE NOT ACCOUNTABLE!! Poor customer service. I also suggested that they can also inquire from the Store in question but they refuse to issue a refund. I have contacted Bitpay to trace where the items that were purchased went and that could be the culprit but they keep saying that no error occurred. The card is still in my possession but someone still had access to the account. My card was frozen but again, someone tried to steal funds twice again in the same state earlier, which was denied. The reason given is because the card was in my possession! The transaction that night was in another state I don't live! I don't know how it happened but I keep telling Bitpay that it wasn't me and they simply won't refund my funds. Case was reopened but denied a 2nd time today 5/03/23. However, they denied my claim that no error occurred. I called again and they asked for my card number again and said that I should complete and submit a claim form, which I did and provided a detailed email regarding the same. I called Bitpay the next morning and they said that they cannot issue a refund until the transaction goes through. I sent a ticket that it wasn't me and I did not authorize the transaction for $2500! Earlier in the day, I had used my card and also contacted Bitpay about a failed transaction, where the Agent asked for my card number to verify my account. I received an email from Bitpay alerting me on the night of 4/20/23 that my acct had been compromised at another location in another state, and that if its not me, I should contact them.
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